Building Financial Brands
Banks and insurance companies have made significant investments in marketing and brand building. However, it is fair to say that very few of them have been successful in creating a relevant, differentiating brand that connects with the consumers. In fact, the reverse is true: There’s a deep resentment about banks and insurance companies among a large number of customers (unrelated to the recent crisis). Can banks ever become “likeable” brands as we witness in other categories? Sure, they can. They have to. If the consumers can have an emotional connection with a bar of soap, why can’t they be closer to a “brand” which is instrumental in their family’s well-being and future?

Who is it for?
- Board level directors interested in, and open to, having a fresh look at the role of marketing and branding in the financial world, making a step change (with no risks involved), by supporting creation of a brand in every sense of the word.
- Banks/insurance companies engaged in activities to build and deepen their relationship with their customers, creating brand preference and setting new standards in financial branding.
Benefits
- Understand why, despite heavy investment in marketing in branding, the financial category has failed to develop real brands.
- Taking a fresh look at communications, identify the gaps and the disconnect between the financial brands and their customers.
- Recognize the tremendous opportunity and challenge to create a strong brand.
- Be a pioneer in moving up the norms
Module Examples
The following list of titles are samples that could be brought together in a custom programme of learning:
- Introduction & Objective Setting
- Branding in the financial sector – what they do and what have they achieved
- Can marketing and branding work in the financial sector as it does in FMCGs
- Why branding exposure and high investment haven’t resulted in building differentiating brands
- Why there’s no or a limited “connection” between financial brands and their customers
- Obstacles in building financial brands, and how to fix it
- The benefits of creating a strong financial brand


